Keyholder

Work Location

Keyholder (KH)

Spiritleaf is seeking a dedicated and experienced Keyholder to become a valued member of our team. This position involves working across both our Spiritleaf Airport and Spiritleaf Whyte Avenue locations. Flexibility is key, as the schedule will include a variety of shifts at each store.

Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

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Role and Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering:

· Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.

· Facilitate a welcoming and positive atmosphere for everyone in the store.

· Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

· Promote our culture and brand by participating in merchandising and promotional activities.

· Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.

· Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.

· Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.

· Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.

· Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

· Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:

o BC: Selling It Right Certification.

o AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.

o SK: Cannabis Retail Training Program (CRTP).

o MB: Cannabis Retail Worker Training Program (CRWTP).

o ON: CannSell Certification.

· Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.

· Follow all Occupational Health and Safety (OH&S) policies and procedures.

· Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

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Experience and Qualifications:

· Minimum: 2 years of customer service experience.

· Minimum: 2 years of retail and/or hospitality experience.

· Cannabis, liquor, or healthcare experience is preferred.

· High School Diploma or equivalent.

· Mandatory Certifications by Province:

o BC: Selling It Right Certification.

o AB: SellSafe and Qualified Cannabis Worker (QCW).

o SK: CRTP Certification.

o MB: CRWTP Certification.

o ON: CannSell Certification.

· Ability to pass a Criminal Record Check.

· Working knowledge of provincial cannabis regulations and safe handling requirements.

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Personal Characteristics and Requirements:

· Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.

· Quick thinker with creative problem-solving skills.

· Open-minded and proactive in identifying ways to improve processes and customer experiences.

· Passionate about creating a safe, positive, and tailored experience for every customer.

· Excellent communication skills (both written and verbal) and professional demeanor.

· Team player dedicated to supporting the store’s success and goals.

· Upholds ethics, confidentiality, and demonstrates a high level of discretion.

· Reliable, responsible, and detail-oriented.

· Age Requirement: Must be 18 years or older (19 in BC).

· Reliable transportation to and from work.

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Job Type:

· Part-time.

Work Location:

· In person.

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Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.