Supervisor (Operations), Wine & Beyond

Work Location

About the Role

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low- cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com.

SUPERVISOR (Operations) – Position Description

Type of Position: Full-Time

Supervisor’s Title: Operations Manager & General Manager

Department: Operations

About The Role

We are looking for a friendly, customer service driven individual to join our Wine & Beyond Windermere location in Edmonton, AB.

** Strong administrative management and organizational skills are required to be considered for this role.

The Supervisor will work in partnership with the management team to help lead a multi-million-dollar business to success. They will help to establish a strong sales culture with an accountability to operating standards and financial performance. They will also be responsible for supervising staff, motivating the team to increase sales, deliver exceptional customer service, ensuring customer satisfaction, opening, and closing the store, administrative duties and assisting in other areas of the store when needed. They will assist the management team to optimize in-store processes and administrative functions and help to maintain LP and HSE requirements. With a keen eye for detail, they will help to monitor inventory levels and, implement visual merchandising standards, and oversee overall store presentation. Additionally, they are to maintain an elevated level of operational excellence and maintain a professional appearance, demeanor, and attitude at all times.

Essential Business Functions, Responsibilities and Accountabilities

People Management

• Create a work culture that makes the store an inviting place to work.
• Build confidence in your team through proper training and support.
• Delegate tasks to team members and set daily priorities in collaboration with the management team.
• Complete tasks in a timely manner and ensure hard deadlines are met.
• Communicates in a clear and concise manner to the team, leading effective huddles/meetings/coaching sessions.
• Funnel down pertinent information to the team.
• Follows and enforces company expectations, policies, and procedures.

Customer Offering

• Engage with customers to deliver exemplary customer service.
• Actively aim to increase and share industry knowledge to all team members.
• Greet and engage customers in conversation and use strategic methods to increase sales metrics.
• Motivate the team to suggestive sell products that compliment the customers purchase.
• Encourage the team to suggest our preferred label and exclusive brands.
• Resolve customer complaints regarding sales and service; inform the General Manager.
• Accountable for product rollouts and product launches in partnership with the management Team.

Financial

• Meet or exceed store financial targets.
• Review and monitor the loss prevention program to protect the company’s inventory and assets.
• Review financial documents (invoices, costs etc.) for accuracy.

Day to Day Operations

• Complete the daily expectation checklist, when required.
• Ensure the Manager-On Duty program is being followed when required.
• Ensure opening and closing cash procedures are being followed and managed in an efficient and effective manner. Investigate and report any discrepancies to the General Manager and Cash management team.
• Set/Relay daily tasks for the store in absence of a manager and communicate expectations to the team.
• Ensure all merchandising and pricing guidelines are followed.
• Ensure the store is always clean, maintained, stocked and ready for business.
• Ensure the store standards are being upheld.
• Review flyers, upcoming event and promotions; execute appropriately.
• Monitor incoming ecommerce orders and action accordingly.
• Monitor communications (email, voicemail).
• Identify and address maintenance issues in a timely manner. Inform the General Manager of all maintenance issues.
• Execute merchandising programs in partnership with the management team.

• Plan merchandising strategies for large orders in collaboration with the General Manager and management team. Communicate the plan with the team and execute.
• Work with your team to ensure orders are put away the same day they arrive.
• Follow-up on credits and returns to vendors.
• Complete monthly cycle counts within the allotted time frame and investigates and reports any discrepancies to the General Manager prior to seeking approval to post from the Area Manager.

• Ensure all LP/HSE audit requirements are being met in collaboration with the HSE representative and General Manager.
• Ensure that daily transaction logs and negatives are addressed daily.
• Complete breakage weekly.
• Ensure that all HSS reporting is completed as per the reporting guidelines.
• Attend all required meetings and training sessions.

Regulatory Adherence

• Ensure that OHS, LP, ProServe/Serving It Right/TAP and other regulatory requirements and procedures are implemented and adhered to in collaboration with the Operations Manager and HSE representative.
• Participate in health inspections, audits.
• Ensure all first First-Aid, LP and OHS Training is managed accordingly and arrange for more training on a need-by-need basis.
• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met.
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications Work Experience

• Minimum of one year experience in a supervisor role.
• Previous operations / warehousing experience is an asset.

Education

• Post-secondary education or equivalent (preferred, not required)
• ProServe/Serving it right Certification.
• First-Aid Certification considered an asset.

Physical Requirements

• Available to work a varied retail schedule, including evenings and weekends.
• Able to safely lift up to 50 pounds.
• Repetitive lifting, bending, and squatting.
• Able to stand for an extended period of time.
• Comfortable and willing to climb ladders and run other store related equipment.

Other Skills and Capabilities

• Soft skills – Leadership, teamwork, adaptability, problem solving, attention to detail, organized and exhibits exceptional work ethic, works with a strong sense of urgency.
• Effective communication skills (written and verbal).
• Customer service and sales driven.
• Proven track record of success.
• Strong computer skills. Proficient in word, excel, outlook.
• Must be able to pass a background check.
• Must have access to reliable transportation.

Occupational Health and Safety

Employees have the following basic rights:

• Right to refuse unsafe work.
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace.

Employees responsibilities include the following:

• Employees must work in compliance with OH&S acts and regulations.
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your General Manager or Health and Safety Representative.
• Report all accidents and incidents immediately to their General Manager and document it on our HSS website.
• Report all broken or damaged equipment to your General Manager and document it on our HSS website.

Workplace Hazards

• Robbery and shoplifting – psychological stress, violence, and harassment.
• Overexertion injuries.
• Lifting and Handling Materials.
• Slips, trips, and falls.
• Knives and broken glass.

Why Work With Us?

At Wine and Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply below!

ADDITIONAL REASONS TO JOIN OUR TEAM!

• Competitive salary and benefits.
• Flexible hours.
• Employee Discount.
• Free Uniforms.
• Contests and prizes.
• Product Knowledge training.
• With hundreds of locations throughout Alberta and British Columbia, there’s a convenient location near you.

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse, and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages, and abilities.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Superette.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL