Supervisor

Work Location

Supervisor (SUP)
Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.
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Role and Responsibilities
The Supervisor role includes, but is not limited to:
Customer Offering:
• Deliver exemplary customer service by creating a welcoming and positive atmosphere.
• Greet customers as they enter the store and guide them to products when required.
• Educate, advise, and suggest cannabis products based on customer needs, ensuring all recommendations prioritize safe and responsible consumption.
• Resolve customer complaints in the absence of management and ensure management is informed of all incidents.
• Accountable for executing product rollouts and launches in partnership with management.
• Utilize local market trends to make recommendations for improving customer offerings.
• Evaluate promotional programs for effectiveness and provide actionable feedback to management.
• Foster a store culture that is passionate about cannabis and committed to customer satisfaction.
Day-to-Day Operations:
• Meet or exceed department financial targets in collaboration with management.
• Ensure compliance with merchandising, display, and pricing guidelines.
• Assist with all operational duties, including ordering, receiving, and inventory management, in partnership with management.
• Supervise store cleanliness and maintenance, escalating issues as needed.
• Manage store communication (mail, email, voicemail) in the absence of management.
• Set daily operational tasks and objectives for the team when management is unavailable.
• Review and execute promotional flyers, events, and special promotions appropriately.
• Stock shelves and coolers, ensuring products are neatly organized and inventory levels are maintained.
• Participate in routine store maintenance and cleaning tasks.
• Stay up to date on industry legislation, trends, and new products.
Regulatory Adherence:
• Ensure compliance with all provincial cannabis regulations and guidelines, including certifications and responsible service programs:
o BC: Selling It Right Certification.
o AB: SellSafe and Qualified Cannabis Worker (QCW).
o SK: Cannabis Retail Training Program (CRTP).
o MB: Cannabis Retail Worker Training Program (CRWTP).
o ON: CannSell Certification.
• Ensure that Occupational Health and Safety (OH&S) standards are always implemented and adhered to.
• Maintain SellSafe, QCW, and First Aid certifications, as required by the province.
• Support and promote Nova Cannabis’s and the regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility initiatives.
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Experience and Qualifications:
• Minimum: 1 year of supervisory experience (preferred).
• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
o BC: Selling It Right Certification.
o AB: SellSafe and Qualified Cannabis Worker (QCW).
o SK: CRTP Certification.
o MB: CRWTP Certification.
o ON: CannSell Certification.
• First Aid Certification is considered an asset.
• Ability to pass a Criminal Record Check.
• Working knowledge of regulations as they pertain to the sale of cannabis.
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Personal Characteristics and Requirements:
• Excellent customer service skills: You have a positive attitude, are charismatic, and are confident engaging with customers.
• Ability to think on your feet and creatively solve problems.
• Open-minded and proactive in identifying ways to improve operations and the customer experience.
• Passionate about creating a positive, memorable, and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older AB (19 in BC. Sask., MAN., ONT.).
• Reliable transportation to and from work.
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Job Type:
• Part-time.
Work Location:
• In person.
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Why Join Us?
At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor, you’ll play a key role in leading your team, driving sales, and ensuring compliance in an exciting and fast-growing industry.