Supervisor, Catalog Curation (Temporary) (Onsite)

Supervisor, Catalog Curation (Temporary) (Onsite - 5 days per week in Austin, TX)

Overview:

This role will focus on Weedmaps catalog curation for brands. The Supervisor, Catalog Curation will lead a team of Data Entry Associates building product display pages at high velocity while maintaining accuracy and quality. Data entry associates are expected to learn to distinguish cannabis products available across all regional markets. This role will operate in a high-volume queue based environment, and will adapt quickly to change, while maintaining a positive attitude.

The impact you'll make:

• Supervise catalog creation process and conduct Quality Assurance on projects
• Coach for success, productivity and quality
• Ensure adherence to Standard Operating Procedures and track daily progress
• Facilitate daily stand-ups with Catalog Team, bi-weekly team meetings
• Monitor Salesforce queue and project trackers to ensure service levels are met
• Interpret and process cannabis related product information on Weedmaps listings
• Manage multiple data sources to inform accurate decisions
• Observe and report inconsistencies in menu data that may create a poor customer experience
• Collaborate with teammates to resolve questions and remove obstacles
• Adhere to data security best practice and maintain confidentiality of internal information
• Review, interpret and enter data electronically with high degree of detail & accuracy
• Identify and communicate suggested process improvements to increase efficiencies in workflow
• Manage and approve timesheets and time off requests in Namely 
• Take direction from management and pivot quickly when priorities shift
• Balance day-to-day functions with minimal input
• Collaborate with interdepartmental stakeholders
• Provide reporting and updates to management on key initiatives
• Provide coaching to Curators and relay feedback to management
• Host training for new hires
• Partner with various teams to ensure operational efficiency
• Participate in assigned projects
• Lead, coach, and develop team members through regular feedback, goal setting, and performance management.
• Foster a collaborative, inclusive, and high-performing team culture aligned with company values and objectives.
• Oversee workload management, resource planning, and prioritization to ensure team efficiency and accountability.
• Identify growth and development opportunities to support employee engagement and career progression.
• Model strong communication, decision-making, and leadership behaviors that build trust and drive results.

What you've accomplished:

• High school diploma or equivalent 
• 3+ years of data entry experience in sales, customer support, or other high-volume operational teams in a queue environment 
• Self starting mentality and willingness to take initiative in delivering team goals
• Superior written and verbal communication skills
• Participate in assigned projects
• Demonstrated ability to communicate and present with diverse range of stakeholders
• Quality minded; motivated to seek out errors and inquire during discrepancies
• Strong time management, organization, and attention to detail
• Ability to operate at an accelerated, iterative pace in a dynamic environment, while adhering to strict deadlines
• Ability to work continuously on WM's various online platforms
• Experience in G-Suite (Docs, Sheets) or Microsoft Office (Word, Excel)
• Experience with great attention to detail, having worked in a role that requires inputting information correctly
• Familiarity with or interest digital media, sales, and operations
• Experience in performing against daily productivity goals

Bonus points: 

• Previous experience as a budtender or similar role
• Familiarity with Salesforce
• Experience with Tableau or similar data visualization tools

The base pay range for this position is $64,904 - $80,061 per year