Sr Manager, Regional Retail Training

JOB SUMMARY

The Sr Manager of Training for Sunnyside* reports to the Vice President of Retail and is responsible for leading and developing the operational training strategy for new and existing Sunnyside retail locations within the state.  The Sr Manager of Training will oversee 30+ Sunnyside* dispensaries, ensuring cohesive processes and procedures to best achieve operational excellence and a consistent customer and employee experience across all Sunnyside stores. This role will work cross functionally with key partners including but not limited to Retail Ops Management, Human Resources, Compliance, Security, Marketing, New Store Development, Learning & Development and Talent Acquisition to ensure regional business needs are met.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Senior Training Manager, you will have:  

• Experience leading and motivating a team of Regional Trainers; skills include recruiting, onboarding, training, managing employee relations and coaching. 
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 
• Skills in talent selection, performance management and succession planning of hourly and salary team members. 
• The ability to influence and impact operational training in a dynamic hypergrowth organization.  

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You are a strategic global thinker and problem solver! You take initiative to find creative solutions and identify opportunities for cohesion across a national market.  
• You enjoy people! Consulting internal customers, understanding the business needs, and exceeding expectations! 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing teams! You have proven success building a high-performance team! 
• You hold yourself to an elevated high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

• Build a high-performing regional training team through employee selection, onboarding, coaching and clear accountability for results  
• Assess team performance, skill gaps, and career aspirations for employee development.   
• Develop, coach, and inspire employees to achieve individual goals through regular feedback inclusive of recurring performance discussions and career development planning. Sustain coaching, training, and development initiatives specific to succession planning needs.  
• Uphold a culture of accountability, people-centeredness and forward-thinking in the performance management of regional trainers.  
• Respond to all questions, concerns or suggestions and communicate resource needs to the Retail Vice President; provide timelines for resolution and/or implementation. 
• Develop and drive the direction of training resource planning and training needs aligning with the regional strategy. 
• Partner closely with national training team to ensure national training alignment. 
• Evaluate and deploy training resources in partnership with retail leadership to effectively support new and existing retail stores operational training needs. 
• Regularly assess store training support and efficiency for operational opportunities and workforce planning. 
• Create, maintain, communicate and/or deliver training on SOPs, work instructions, job aids, and any other applicable training documents (including state-mandated requirements.) 
• Lead change management efforts for launches of training programs/initiative including new SOPs, systems, product launches, etc. 
• Partner with store leadership to ensure execution of new hire 90-day onboarding plans and conduct on-site training when applicable. 
• Ensure timely completion of required onboarding programs and maintain accurate and timely training attendance logs 
• Oversight of all new store opening new hire orientation including logistics planning, facilitating, and coordinating with key stakeholders to ensure a first in class onboarding experience. 
• Establish and nurture key business partner relationships across Retail Leadership, Human Resources/L&D, Compliance, New Store Development, Marketing, and IT. 
• Achieve training/onboarding objectives by creating and monitoring performance of onboarding checklists, training store visit reports and tracking store visits to provide visibility to retail leadership. 
• Gather data and insights from individual dispensaries to contribute to strategic plans for the region that address training and onboarding opportunities.  
• Provide retail store leaders and regional leadership with feedback during store visits and escalate concerns as deemed necessary. 
• Partner with Human Resources to investigate and resolve employee relations and employee engagement concerns in a timely manner. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• 7-9 years of Retail Management and/or Operations Training Experience, preferably in a high-growth or fast-paced environment with multiple site responsibility. 
• Proficiency with Microsoft Office Suite with strong Excel skills. 
• Demonstrated ability to learn, apply and teach others technical and product-related information in a professional consultative manner. 
• Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills. 
• A high level of integrity, personal motivation, adaptability, and sense of urgency.
• Available to work all hours of operation inclusive of nights, weekends and holidays
• Regular travel within the state to visit all assigned dispensaries as well as period travel to other states for business meetings and events

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.