Onsite Support Analyst

Work Location

About SNDL

SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL."SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Palmetto, Bon Jak, Versus, Value Buds, and Vacay. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industry.

On-Site Support Analyst

Reporting to the Supervisor, On-Site Support, On-Site Support analyst will join a team that is responsible for providing on-site support to SNDL’s corporate, production, and retail environments. The On-Site Support analyst will work closely with the various faucets within our organization, so customer service experience and skills are a “must have”. The Ideal candidate should also have a passion for technology and helping others. This position will be based out of our Kelowna office.

Responsibilities:

• Complete tickets submitted to the allocated ConnectWise board(s) tickets in adherence within the procedures set forth by the Supervisor, Onsite Support.
• Allocation, tracking, and inventory of SNDL’s Business Technology assets
• Assist with logistics, shipping/receiving to/from stores, office locations, manufacturing facilities, and cultivation plants.
• Contribute to and execute a consistent imaging/hardware staging process.
• Image POS and workstations/laptop systems prior to being shipped or provided to end users.
• Update and maintain images and version documentation.
• Participate in a schedule of hardware deployments to be done by the On-Site Support team. This can include retail locations.
• Maintain documentation surrounding daily operational tasks and facility specific infrastructure/environments.
• End user support of Enterprise and applications such as M365 Modern Workplace, Adobe, Dynamics 365, Business Central…etc.
• Assist in troubleshooting escalations from vendors for control systems, that may be network or IT infrastructure related.
• Shipping and receiving hardware from users and vendors.
• Setting up workstations for new hires and assisting other technical teams with onboarding new users.

All candidates should have:

• Strong communication, teamwork, and customer service skills.
• Must be able to learn quickly and retain gathered knowledge.
• Excellent troubleshooting and analytical skills.
• Capable of working in a face pace and diverse environment.
• Travel may be required as needed (less than 10% of position).
• Access to a personal vehicle during the day is considered an asset.

As a valued member of the SNDL team, you will enjoy:

• Competitive total compensation and incentives
• A top-notch extended benefits package including medical, vision and dental
• An entrepreneurial and innovative environment that fosters growth and continuous learning

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.