Keyholder

Work Location

The Keyholder role includes, but is not limited to:

Customer Offering:

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.
  • SK: Cannabis Retail Training Program (CRTP).
  • MB: Cannabis Retail Worker Training Program (CRWTP).
  • ON: CannSell Certification.
• Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.
• Follow all Occupational Health and Safety (OH&S) policies and procedures.
• Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe and Qualified Cannabis Worker (QCW).
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements:

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Job Type:

• Part-time.

Work Location:

• In person.

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.