Keyholder

Work Location

Role and Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering:

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.

• Facilitate a welcoming and positive atmosphere for everyone in the store.

• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

• Promote our culture and brand by participating in merchandising and promotional activities.

• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.

• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.

• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.

• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.

• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:

  • BC: Selling It Right Certification.

  • AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.

  • SK: Cannabis Retail Training Program (CRTP).

  • MB: Cannabis Retail Worker Training Program (CRWTP).

  • ON: CannSell Certification.

• Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.

• Follow all Occupational Health and Safety (OH&S) policies and procedures.

• Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.

• Minimum: 2 years of retail and/or hospitality experience.

• Cannabis, liquor, or healthcare experience is preferred.

• High School Diploma or equivalent.

• Mandatory Certifications by Province:

  • BC: Selling It Right Certification.

  • AB: SellSafe and Qualified Cannabis Worker (QCW).

  • SK: CRTP Certification.

  • MB: CRWTP Certification.

  • ON: CannSell Certification.

• Ability to pass a Criminal Record Check.

• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements:

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.

• Quick thinker with creative problem-solving skills.

• Open-minded and proactive in identifying ways to improve processes and customer experiences.

• Passionate about creating a safe, positive, and tailored experience for every customer.

• Excellent communication skills (both written and verbal) and professional demeanor.

• Team player dedicated to supporting the store’s success and goals.

• Upholds ethics, confidentiality, and demonstrates a high level of discretion.

• Reliable, responsible, and detail-oriented.

• Age Requirement: Must be 18 years or older (19 in BC).

• Reliable transportation to and from work.

Job Type:

• Part-time.

Work Location:

• In person.

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.