Interim Assistant Manager

Work Location

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com

About ACE Liquor
ACE Liquor is a great place to work, with a friendly atmosphere. We provide our Customers with vast selection of specialty liquors, beers and wines! Each person at ACE plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

About The Role
We are currently looking for a friendly, outgoing, and customer service-driven individual to join our team as a Full Time Assistant Manager at our Ace Liquor Oxford store in Edmonton.

Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities in partnership with Store Manager
• Communicate in a clear and concise manner to team, participate in huddles/meetings/coaching sessions, relay pertinent information
• Participate in store recruitment and create succession plans for the store in partnership with Store Manager
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated timeframes in partnership with Store Manager
• Create and/or monitor the creation of efficient weekly store scheduling for both sales and support functions

Customer Offering

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Store Manager is informed of all customer complaints
• Accountable for each new product launch in partnership with Store Manager
• Review customer surveys and manage appropriately
• Understand and utilize local market tends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager

Financial

• Ensure that goals will be met through planning with Store Manager on the organization of labour, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Store Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets in partnership with Store Manager
• Review financial documentation (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with Store Manager

Day to Day Operations

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and relay any maintenance issues to Store Manager
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to all customer complaints
• Attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence

• Ensure that OHS, LP, Pro-Serve/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain Pro-Serve/Serving It Right and ensure employees maintain Pro-Serve/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Why Work With Us?
At Ace Liquor we invest in our people. We provide educational reimbursement for industry related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.