Customer Experience Representative

Work Location

Role and responsibilities include, but are not limited to:

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs.

• Facilitate a welcoming and positive atmosphere for everyone in the store.

• Educate customers about cannabis products, strains and consumption methods.

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities.

• Work in partnership with Store Managers and other team members to generate sales.

• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products.

• Participate in routine store maintenance and ensure cleanliness is a priority.

• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures.

• Monitor inventory and re-stock product regularly.

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures.

• Support and promote Value Bud's and AGCO's (Alcohol & Gaming Commission of Ontario) social responsibility programs.

• Comply with Alcanna policies, standard operating procedures, and practices.

Experience and Qualifications

• Minimum one (1) year of customer service experience.

• Minimum one (1) year of retail and/or hospitality experience.

• Cannabis, liquor or healthcare experience is preferred.

• High School Diploma or Post-Secondary education preferred.

• Must have valid CanSell certification or be willing to obtain it.

• Must complete and pass a Criminal Record Check.

• Working knowledge of regulations as it pertains to selling cannabis in Ontario.

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers.

• Ability to think on your feet and creatively problem solve.

• Open minded and constantly identifying ways to improve.

• Passionate about creating a positive, memorable, and tailored experience for every customer.

• Team player who is passionate about supporting the overall success of the business.

• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.

• Must be 18 years of age or older.