BUDTENDER The customer experience at Snaxland all starts and ends with the Budtender. As a Budtender you are on the front lines of creating an exceptional customer experience through product education and recommendations, a pleasant and friendly demeaner and focus on the customer needs. The budtender is responsible for promoting a work environment that is positive, fun, productive and rewarding for both the team and customers.
Roles and Responsibilities Customer Service
Quickly greet and assist all customers in a courteous and friendly manner.
Demonstrates a positive attitude toward all customers. Always practice exceptional customer service. If needed, seek help from Lead Budtender or Managers.
Assist customers with requests in-store and on the phone as necessary.
Treat all customers and co-workers with dignity and respect.
Verify customer identification/paperwork to ensure every customer is legally able to shop.
Be well versed in products, in-store selections, promotions and specials to assist in up-selling opportunities.
Assist in maintenance of the sales floor and back-of-house so the store is clean, tidy, organized & well-stocked.
Cash Handling, Transactions and Point of Sales Systems
Accurately manage and maintain a cash drawer ensuring all transactions are accurately accounted for.
Ensure that bills are verified utilizing tools provided to ensure fake tender is not accepted.
Able to accurately create/update customer profiles and complete purchases within the Point of Sales system.
Able to pull and print materials to correctly sticker and label product for the sales floor.
Work Experience:
Previous work experience in cannabis, or related service industry, or work environment including face-to-face customer service or cash handling is preferred but not required.
Good oral and written communication skills.
Bilingual in English/Spanish preferred but not required.
Knowledge of basic computer software and some comfort in Point-of-Sale software.
What You Should Bring:
Current MED badge required
Valid ID, 21 and over only.
High school diploma or equivalent preferred.
Fun attitude and work ethic.
Strong attention to detail and a team-player attitude is a must.
Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations
An eye for style, maintaining a neat and well-groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code.
The ability to creatively cultivate long-term customer relationships.
Working Conditions
Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays.
Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time.
*** We will reach out to selected candidates to schedule an interview based on individual store needs. Please do not call the store or other locations to inquire about your resume submission. ***