Retail Budtender

SUMMARY AND SCOPE OF THE POSITION:

The Retail Budtender assists customers with transactions and provides cannabis knowledge. Responsibilities include maintaining professional attire, organizing products, keeping the workstation clean, and collaborating with other departments. They handle customer issues, communicate complaints to management, build rapport, and provide feedback. Duties also involve opening/closing the store, stocking shelves, ensuring cleanliness, managing register transactions, and adhering to company policies and regulations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service
• Advise on products and services
• Stay informed about cannabis, products, brand standards, and compliance
• Manage traffic flow, minimize wait times, and boost sales and satisfaction
• Retrieve requested products
• Help maintain the retail and guest space
• Upkeep product displays, retail cases, and vendor displays
• Re-home "Put Backs" from Budtender stations
• Complete cleaning and sanitation tasks
• Work with Inventory and Retail staff to ensure compliance and follow policies
• Stay updated with staff communications on Slack
• Meet business goals, deadlines, and performance standards
• Assist in training new hires
• Perform additional duties as assigned

PREFERRED QUALIFICATIONS:

• Bilingual in English and Spanish preferred
• Knowledge or certification in the cannabis industry
• Understanding of state marijuana policies and regulations
• 2-3 years of experience in a similar role
• Proficient in Microsoft Office (Word, Excel, Outlook) and internet applications
• Strong customer service, data entry, and record-keeping skills
• Basic math and problem-solving abilities
• Ability to multitask, collaborate, and resolve conflicts effectively
• High school diploma/GED
• At least 21 years old
• Must pass a background check and drug test (excluding cannabis)
• Strong verbal, listening, and written communication skills
• Excellent organizational, time management, and multitasking skills

KEY COMPETENCIES REQUIRED:

• Self-motivated with the ability to positively influence others
• Strong work ethic, sound judgment, and willingness to make timely decisions
• Professional appearance, attitude, and social skills for building relationships
• Adaptable, flexible, and non-judgmental in a constantly changing environment
• Capable of handling stress and high-volume workloads calmly and productively
• Eager to embrace new challenges for personal and professional growth
• Attention to detail and results-oriented

PYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position provided no undue hardship would result.

• The individual is required to regularly stand at a computer and enter data for extended periods of time
• The individual is required to listen and talk to individuals and before groups in the performance of the job
• The individual is regularly called upon to deal with stressful situations and a high work volume
• The individual is occasionally required to bend, stretch, and use hands to handle or feel objects, tools, or controls and to reach with hands and arms
• The individual is occasionally required to lift up to 25 lbs.
• The position requires some scheduling flexibility

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.