Lead Budtender

Join the Embr Springfield team as a Lead Budtender—bring your passion, leadership, and drive to thrive in a fast-paced cannabis retail setting!

Lead Budtender | Full-Time | Location: Springfield, MA

Who Are We?

Founded in 2014, Phat Panda is where innovation meets passion, and cannabis culture thrives. We’re a leader in the industry with operations across California, Washington, and Massachusetts, and we’re proud to deliver high-quality, sustainably sourced products that our customers love.

We’re more than just cannabis—we're a community, a family, and a place where your growth matters as much as our plants.

Location: Springfield, MA
Schedule: Full-time (5× 8-hour shifts/week)
Availability Required: Weekends, mornings, evenings, holidays
Pay: $19/hour + tips

Key Responsibilities

• Supervise and lead budtending team on the sales floor

• Open and close storefront; manage budtender drawers

• Maintain compliance with state cannabis regulations and internal SOPs

• Manage customer service, floor inventory, and daily cash handling

• Train staff, coordinate breaks and shift transitions

• Enforce cleanliness and operational standards

• Handle customer disputes, pricing issues, and inventory restocking

• Collaborate with inventory and management teams

• Maintain clean, organized POS counters and stations

• Stay current on cannabis products, industry trends, and in-store promotions

• Represent the brand with professionalism in both appearance and product knowledge

Qualifications

Age:

• Must be 21 or older

Experience:

• Minimum 2 years of lead/supervisor experience (required)

• Budtending and retail sales experience (preferred)

• 2 years of customer service experience

• Experience with METRC and Dutchie systems highly preferred

Skills:

• Strong leadership and team communication

• In-depth cannabis product knowledge

• Excellent attention to detail and multi-tasking

• Fluent in English (Spanish preferred)

Legal Requirements:

• Must pass a Department of Criminal Justice background check (LiveScan)

• Must have valid U.S. work authorization

Physical Requirements

• Ability to stand/walk for up to 8 hours per shift

• Must be able to lift up to 50 lbs safely

• Capable of bending, squatting, kneeling, and performing restocking tasks

• Able to perform routine cleaning and maintenance of the retail space

Customer Service Expectations

• Deliver a consistently excellent customer experience

• Warmly greet each guest and assist with personalized cannabis recommendations

• Maintain professionalism in communication, demeanor, and product knowledge