Information Systems Management, Medical Cannabis

Business Analyst Supervisor

Information Systems Management

The Utah Division of Licensing and Background Checks is seeking a highly motivated Business Analyst Supervisor with strong management and business intelligence skills to oversee operations of the department’s medical cannabis software system that is built on a Salesforce platform. The system is public-facing and is the backbone of the medical cannabis card registration and medical provider registration functions. The system has over 100,000 users including medical cannabis cardholders, pharmacists, and pharmacy agents employed by medical cannabis pharmacies, medical providers, and medical office employees

We wish to find the right person to manage monitoring of Salesforce software system performance, system enhancements, business analysis functions, system contracts, and the establishment of common data rules and standards. You will recommend business process enhancements to better meet customer needs, coordinate with universities on research projects requiring software data, and help DHHS get the best value out of its Salesforce software. As a member of the DHHS Center for Medical Cannabis management team, you will supervise, assign, and evaluate the work of teams and personnel. The Business Analyst Supervisor must have initiative and independent judgment.

The Agency

The Department of Health and Human Services, Division of Licensing and Background Checks (DLBC) protects the vulnerable populations of Utah. DLBC licenses foster care, child care, human services, and health facility programs using rules and requirements that have been created with community support. DLBC is comprised of the Office of Background Processing (OBP), the Office of Licensing (OL) and the Center for Medical Cannabis (CMC). For more information about the Division of Licensing and Background Checks, click here.

Why Join Our Team?

This is an opportunity to make a difference for Utah citizens while being a pivotal part of a dynamic team. You will receive great health and retirement benefits, such as generous paid time off. Spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.

If offered this position, your employment will be contingent upon passing a background check and review. There will be no cost to you for this check. This check will include fingerprinting, which will be available at various DHHS locations for your convenience. Fingerprinting will be completed prior to your first day of employment. You may review the policy by clicking here.

• System Development and Integration: Designs, adapts, and enhances specialized automated systems to meet complex agency needs, ensuring they interface effectively with existing platforms.

• System Oversight and Maintenance: Monitors system performance and security to proactively identify and resolve issues, provides Tier 3 technical support, and serves as the subject matter expert for supported software.

• Project and Change Management: Plans and manages technical projects, anticipates the impact of software changes on stakeholders, and develops comprehensive communication, training, and testing plans to ensure successful implementation.

• Stakeholder and Vendor Relations: Partners with internal and external users to recommend system enhancements, represents the office in technical meetings, and participates in the selection and performance evaluation of software vendors.

• Personnel Supervision and Leadership: Manages subordinate personnel by overseeing hiring, delegating assignments, providing training, evaluating performance, and initiating corrective or disciplinary actions.

• Exceptional Communication and Interpersonal Skills: Demonstrated ability to listen, understand, and convey complex information and ideas clearly and effectively in both written and spoken formats to diverse audiences.

• Advanced Problem-Solving and Reasoning: Proven ability to identify complex problems, use logic and reasoning to evaluate alternative solutions, and understand the implications of new information for future decision-making.

• Creative and Innovative Thinking: The ability to generate a high volume of novel and clever ideas about a topic and develop creative approaches to solving problems.

• Quantitative and Mathematical Aptitude: Proficiency in using mathematics to solve problems, including the ability to select the correct formulas and perform calculations quickly and accurately.

• Strong Analytical and Pattern Recognition Skills: The ability to combine pieces of information to form general conclusions, arrange data according to specific rules, and detect known patterns hidden in distracting material.

• Business and Management Acumen: Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, and the coordination of people and resources.

• Systems Analysis: The ability to determine how a system should work, understand how changes in conditions will affect outcomes, and identify measures to improve system performance.

• Financial and Economic Literacy: Knowledge of economic and accounting principles, financial markets, and the analysis and reporting of financial data.

• Technical Knowledge: A working knowledge of computer applications and programming principles.

• Performance Monitoring and Time Management: The ability to monitor and assess the performance of oneself, others, or organizations to drive improvement, while effectively managing one's own time and the time of others.

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.

• This position may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

• Only applicants selected for an interview will be contacted.

• DHRM rules apply for promotions and transfers.

• Pursuant to Utah Code §§ 4-41-107 and 26B-4-207, this job includes duties that arise from or directly relate to the Utah Cannabinoid Research and Medical Cannabis Act.  Duties may require conduct which is in violation of the criminal laws of the United States with respect to the manufacture, sale, or distribution of cannabis